Summary of qualifications
· Strong verbal and written communication skills with all levels of personnel
· Organized with an attention to detail
· Service and Solution oriented
· Ability to multi-task
· Self-directed and can work with minimal supervision/Focused
· Team Player
· Software: Windows ’95, ‘98, NT, and 2000, Optical Character Recognition (OCR SW), Access, Excel, Power Point, Ghost Pro 5.0, PCDocs
· Hardware: Offices supplies, Scanner, Macintosh, Trouble shooting a PC
Summer of 1995 Boston Market Hollywood, Florida
Summer of 1996 BBS Marketing Hollywood, Florida
Winter of 1997 Radio Shack Hollywood, Florida
Summer of 1997 - June 1998 Academic Systems Corporation Mountain View, California
Summer of 1998 Comp USA Santa Clara, California
August of 1998 - March 1999 Academic Systems Corporation Mountain View, California
Feb of 1999 - July 1999 Bank of Los Altos Mountain View, California
July 1999 - August 1999 Truex Associates Palo Alto, California
Dec 1999 - June 2000 Nokia Ventures Menlo Park , California
Jan 2000 - May 2000 Shelley Taylor & Assoc. Palo Alto California
May 2000 - August 2000 Benetech Inc. Mountain View, California
August 2000 - Jan 2001 Academic Systems Corporation Mountain View, California
Summer of 1995 Boston Market Hollywood, Florida
- Serve customers
- take orders by phone
- attend the Drive Thrue
- Cashier
- Clean work area
- Fill the Ice Machine
- Clean Sitting areas
Summer of 1996 BBS Marketing Hollywood, Florida
Go to Office Supply stores as well as electronics and educate customers and current department representatives on the Sharp Taurus and Wizard Organizers
Hand Out flyers
Answer customer's inquiries as to differences among other competitive brands
Winter of 1997 Radio Shack Hollywood, Florida
Cashier
Take Cell Phone purchases
Answer Customer's inquiries about different products
Guide Customer's thrue store
Vacuum at the end of the day and Close the store
Summer of 1997 - June 1998 Academic Systems Corporation Mountain View, California
Quality Assurance Tester
- Install ISS from a variety of servers/platforms
- Copy Lessons from a variety of servers/platforms
- Server Installations
- Execution of Test Scripts
- Devious Testing: ability to test outside of standard script
- Thorough reading of transmittal forms BEFORE beginning testing
- Run Ghosting program for clients and servers
- Internet navigation for online software testing
- Provide feedback for test scripts and wrote test scripts
- Worked with Specification and Storyboard manuals regularly
Quality Assurance Lead - Spring 1998
- Install software on a variety of platforms: Windows ’95, ’98 and NT
- Execution of complex test scripts as well as devious testing
- Run imaging programs on clients and servers
- Provide ongoing feedback to product developers
- Training/implementation of corporate procedure
Summer of 1998 Comp USA Santa Clara, California
Business Center Cashier
- Process orders and bill customers
- Respond to customer inquiries over the phone and in person
- Process credit card payments and applications
August of 1998 - March 1999 Academic Systems Corporation Mountain View, California
Customer Service and Support Representative
- Enter orders into the database
- Submit batch reports
- Create and distribute month-end financial reports to the company
- Provide technical support to customers
Feb of 1999 - July 1999 Bank of Los Altos Mountain View, California
Proof Operator
- Enter transanctions into Sorter
- Balance Transanctions
- Update Mainframe
July 1999 - August 1999 Truex Associates Palo Alto, California
Collage Corporation - Four month contract
- Continue transfering Physical Library into a Network Library on server by scanning Plastic Surgery articles off of magazines and Newspapers, using the OCR software
- Updating library with new Periarticles
- Trainning the interested departments on how to access/add/and search for articles on the virtual library
Nokia Ventures - One month contract
Office Administrator
- Answering Phones
- Office Coordination
- Filing and organizing
- Tracking and entering Business plans (data)
- Assistance with visitor coordination
Dec - 1999 - June 2000 Nokia Ventures Menlo Park , California
Contractor
- Prepare PowerPoint Presentations as indicated
- Enter New Business Plans
- File and Close rejected Business Plans and follow up with correspondence
Jan - 2000 - May 2000 Shelley Taylor & Assoc. Palo Alto California
Contract - Researcher Shopping on the Internet - a 100 website Research Study - Return to Sender
- Performed research for e-commerce study “Click-here Commerce”
Research consisted on going on per say the Amazon website an ordering a product, recording everything from the customer's ease thrue the shopping cart, how much customer assistance was provided in the buying process to how we received the product, and how helpful the return instructions and steps were.
- Helped to create and modify methodology for the e-commerce study
- Office administration
May 2000 - August 2000 Benetech Inc. Mountain View, California
Quality Assurance Tester
- Install software on a variety of platforms: Windows ’95, ’98 and NT and 2000
- Create Test Plans for email component, Acceptance and Installation of Program
- Perform all levels of testing
- Verify bug fixing
- Devious Testing
- Report Weekly Status
August 2000 - Jan 2001 Academic Systems Corporation Mountain View, California
Contractor
- Enter Databanks into XMetal tool - HTML work around when that failed.
- Basic Authorware document editing
- Storyboard construction
- Run, Review and Edit test scripts on Instructional Support System (ISS) and Journal feature of Interactive English program.