Qualifications: Twenty years experience in the fields of nursing, production, and office management. Experienced with Microsoft Office (Word & Excel) and bilingual (English/Spanish).

Objective: Looking for a working environment where there is ample opportunity to apply learned skills and learn new ones as well in either a business or medial setting.

Education

Languages: Fluent in English and Spanish

Certificates:
Hertz Certificate of Achievement Sales 10%+
Xicor Certificate of Completion Statistical Process Control

Societies: The Leukemia & Lymphoma Society

Professional experience

Office administration in charge of all insurance claims, auto dealer reservations and reimbursements, accounts payable, daily business reports, and front desk customer service, customer service, filing, and payroll.  Trained extensively in all Hertz computer reservation and accounting programs.  Received several awards for exceptional work.

Take care of costumer service for the body shop department of the dealership.  Also handles insurance claims processing, adjustments, estimate processing, and assists in quality assurance. 

Managed day-to-day office activities such as billing, accounts payable, payroll checks, communications with main office, and phone receptionist for large construction company based in Los Angeles.

Handle inbound and outbound customer service calls for AT&T's long distance customers in English and Spanish.  Extensive training in customer service skills and call tracking and management software applications.

Supervised staff of four home health aids in a private home environment, taking care of scheduling, prescription dosing, and medical visit coordination, insurance paperwork, and managing general expenses. 

Worked as floating nurse in different sections of the center, including acute care, child injury trauma, elderly patients, AIDS patients, and other as needed. 

Assist patient with daily activities and care.  Administration of medications, exercises, hospital visits, tracking condition, giving food, and general long-term care.

Provided on call in-home assistance to patients from San Mateo to Palo Alto area.  Treated patients with different types of illnesses ranging from AIDS to cancer.

General practice nurse worked in almost all-general medicine hospital sections like delivery room, operating room, pediatrics, gerontology, and emergency room.