ricardoa@ix.netcom.com

Silicon Valley - California - USA

August 2000 to present	WebHancer Corporation
	US West Coast Office
	San José, CA USA

Director of Sales and Services Engineering

Responsible for the execution and administration of pre and post sales technical support for Subscription and Optimization services for Web Traffic and Performance tuning ASP. Assist in software bundling projects with partner companies, interface between customer's engineering department and internal QA and Engineering force. Assist in identifying and evaluating possible distribution agents, also assist in software distribution contract negotiations.

 

Provide pre and post-sales support to local branches, customers, and resellers throughout the region. This includes assistance in the preparation of answers to RFP's, technical presentations, demo installations, training, consulting services, and problem assessment + troubleshooting. Worked directly with development engineers to attain solutions to customer problems, also simulated problems in the lab for duplication and verification.  Also assisted in growing the region from 3 to 32 employees in Argentina, Mexico, and Brazil.  Worked in training all regional SE's, Sales, and Tech Support Engineers in the products and services offered.  Also performed consulting services at sites like Exodus and several presentations throughout the region on products like Clustering, High Availability, File System and Volume Management, Enterprise Backup, Vaulting, Hierarchical Storage Systems, and Replication products.  Hardware used includes Sun ultra's 2,5,10 and Sun E3500, E4500, E6500, and E10000 with A3500FCD and D1000 disk arrays.  Other machines inlcude HP 9000 L and V Class servers, SGI and NT servers.

			no longer in business

Project Managed large-scale (2,000 user+) client server systems integration projects from initial purchase request through implementation and customer training.  Managed and coordinated tasks for a group of 3 Systems Engineers, Technical Writer, Technical Buyer, and third party contractors (cabling, transportation, consultants, and installers) through the different milestones of building and delivering fully turn key and redundant data centers to customers.  Systems consisted of several WinNT + Citrix MetaFrame servers with clustering and RAID V redundancy.  These servers communicated via public and private Frame Relay networks to all customer branches (in some cases up to 400+) and are served up applications to thin clients located at each branch.  Fully accountable to complete project on time and budget.  Utilized MS Project 98 for tracking and provided client with detailed GANNT and PERT charts.  Also arranged nationwide procurement of Frame Relay, Internet, and ISDN services from AT&T and LEC's.

		now		after merger with McAfee

Held several positions within the company, most recently as Systems Engineer and Territory Manager in charge of all regional technical and commercial operations for Network General in the Latin America & Caribbean region. For FY97 generated US$ 2 Million in sales for the region, and was well in track to surpass sales of US$ 1.5 Million during Q1 FY98.  My commercial responsibilities included: budgeting, inventory allocation, price list design, press releases & conferences, import/export licensing and customs clearances, localized competitor analysis, international export law, search, qualification, and hiring of distributors / channel / VAR's and Reps, sales and technical training, quota assignment and tracking, forecasting, coop programs, trade show selection - setup - and participation, and advertising design. As a Systems Engineering I did over 200 pre sales seminars at trade shows and distributor events at trade shows and company events where I held technical discussions and product demonstrations.  I developed all of the presentations and training materials in Power Point directly in Spanish geared towards the particular needs of the region.  Directly assisted the sales process by going on-site with VAR's and distributors to present our product line to local Fortune 500 companies and multinational corporations. At the same time I participated in post sales support and network design / troubleshooting projects in several countries. Started at the corporate offices as backline technical support engineer where I was the liaison between the Technical Assistance Center and the Engineering/QA groups participating in product design & bug review meetings, this during my first year at NGC.

		then		now part of

Assisted customers and field engineers in pre & post sales technical support issues for more than 150 enterprise wide hardware and software networking products including: bridges, routers, NIC's, terminal servers, headends, Ethernet, FDDI, Token Ring, Token Bus, and ATM hubs, EEPROM programming, multi protocol drivers and stacks, SNMP Network Management Systems, and Broadband RF Headends. Other activities included support of the beta code releases to test customers, reviewed all technical documentation before product release, and developed some of the test procedures to be used as part of the final QA test process. Performed remote network troubleshooting projects using the Sniffer protocol analyzer to find and correct problems in customers networks. Achieved the highest level of problems solved by any technician by closing more than 1,000 cases per month consistently. Also assisted Systems Engineers in developing technical specifications and designs for large scale network integration projects for which the company was bidding. Finally, I did some programming for a customer driven technical support problem log and reporting system via dial up line to the company's BBS.

In charge of all PC, Network (Novell), and mainframe access terminals for over 300 corporate users. The range of tasks I had to do went from initial PC hardware and software setup to training and inventory control of all computer assets. Other duties included software application and interface standardization, purchasing, and computer/peripheral usage policy setting. Supported corporate (Redwood City office) and Bay Area project field sites (Chevron Oil Field in Richmond), which included high end AutoCAD workstations, project management systems with MS Project and Primavera software, engineering database design in dBase, accounting, desktop publishing, PC to mainframe 327x terminal emulation, MAC to PC connectivity, and setup of the initial Novell v2.0a prototype network.

no longer in business

In charge of all day to day computer and network operations performing activities such as adding users and printers, modifying log-in scripts, backups, setup of the hubs and physical cabling, and custom programming for tessaract labeling system. Also did software development of accounting and production systems in dBase and preformed maintenance on the commercial BBS system where orders were taken daily. Was Sysop for a Novell NetWare network, also did PC hardware & software installations, and assisted the other departments in attaining their goals by the effective use of all available computing resources within the company.

Worked in implementing the prototype for a food distribution control system to be used in all Latin America UN-WFP sites. The System consisted of multiple Apple computers with CP/M running a dBase program that would automatically calculate and divide the available inventory of food supplies into the different locations by priority of population and distance to main cities. The system consisted of desktop and portable computers connected via dial up WAN modem links to capture information remotely, then have it processed centrally at headquarters, finally it would produce printed instructions on loads for the truck drivers to carry to each town. Also evaluated and implemented word processing and spreadsheet software to be used as standards in the different offices and developed various spreadsheet macros to automate the different reports needed to keep track of all food donations. Equipment used consisted of portable Apple IIc / Apple IIe computers and Tandy Radio Shack TRS-IV micros, all running with the CP/M operating system.

still in business but no Web page available

I was the manager in charge of a 3-person systems analysis and programming team whose task was that of developing custom software systems for local and international corporations. These systems consisted of accounting (payables, receivables, ledger, inventory), sports (international bicycle race tracking and statistics), scientific (oil tank volume measurement and tracking), sales (agent sales tracking, reporting and commission calculation), and statistics (National Institute of Statistics of Guatemala). All were developed in IBM System 34 and System 36 mini-computers and PC's using COBOL, MS Basic, and dBase/Clipper languages. Some of the customers included: Philips electronics, Pepsi Co., Suzuki, National Statistics Institute of Guatemala, Olympic Federation, Jacqueline Carol cosmetics, Texaco, CARE, and many other medium size companies in Guatemala City.

List of countries and cities where I have conducted business:

	ARGENTINA	Buenos Aires, Cordoba, and La Plata
	BRAZIL	São Paulo, Rio de Janeiro, Brasilia, Belo Horizonte, Curitiba, Campinas, Ipatinga, and Florianopolis
	CANADA	Ottawa, Toronto, and Vancouver
	CHILE	Santiago
	COLOMBIA	Santafé de Bogota, Cali, Medellín, Barranquilla, and Cartagena
	COSTA RICA	San José
	ECUADOR	Quito and Guayaquil
	GUATEMALA	Ciudad Guatemala, Quetzaltenango, Escuintla, Puerto Barrios, Antigua, and Puerto Quetzal

HONDURAS

Tegucigalpa and San Pedro Sula

	MEXICO	México D.F., Monterrey, Guadalajara, Ciudad del Carmen, Tijuana, and Acapulco
	NICARAGUA	Managua
	PANAMA	Ciudad de Panama
	PERU	Lima

EL SALVADOR

San Salvador

	URUGUAY	Montevideo
	VENEZUELA	Caracas and Los Teques
	USA	San Francisco Bay Area and Silicon Valley, Los Angeles, San Diego, Irvine, Miami, Fort Lauderdale, Boca Raton, Hollywood, Orlando, Plantation, Stamford NC, New York, Newark, Boston, Dallas, Houston, Atlanta, Nashville, Baltimore, Bethesda, Washington D.C., Durham Research Triangle, Chicago, Phoenix, and San Juan Puerto Rico.